Refund Payment

Updated for 7.0

Step 1 – Issuing the Refund At The Credit Card Processor

Authorize.net

1. Log into your Merchant Interface.
2. Click Transaction Search from the main toolbar.
3. Click Search for a Transaction in the main left side menu.
4. Select the desired dates to view from the drop down menu or search by credit card payment method or credit card number, customer first name, last name, or transaction ID number.
5. Click Search.
6. Click the Transaction ID for the transaction that you wish to refund.
7. On the Transaction Detail screen that follows, click the Refund button. A pop-window appears.
8. If you would like to issue a partial refund, adjust the Amount field.
9. Optionally, you may add or update the Invoice # field for this refund, and enter something in the Description field.
10. If you would like your customer to receive an email receipt for the refund, confirm the Customer Email field is present, and check the box labeled Email transaction receipt to customer (if email provided).
11. Click OK to submit the refund request.

GrowSimple

1. Log into your Merchant Interface.
2. Click Reports from the left Navigation
3. Using Keyword Search, enter the customer first name, last name, or transaction ID number.
4. Click on the on the left of the transaction to be refunded.

Step 2 – Updating the Account

1.  Delete payment from invoices https://krewescontrol.help/knowledge-base/delete-payment-from-invoice/ 
2. Delete Invoice
3. Either
   1. Search for member https://krewescontrol.help/knowledge-base/search-members/
   2. Click VIEW
   3. Click the ACCOUNTING TAB
        If the Payment and Invoice is from before this Carnival Year – follow these instructions to get to the previous years’ payment https://krewescontrol.help/knowledge-base/view-edit-previous-carnival-year-payment/ 
   4. Click on Payment
   5. In the popup screen click EDIT
   6. In the main payment details header, click EDIT
   7. Click the DELETE button.