A Member Is Assigned To A Group, But Doesn’t Show Up On The Group Or Float Members List
Within the left side bar under MEMBER, select Group(s). This will take you here: Select the group that the member...
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Frequently Asked Questions
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Calendar items are missing?
The two main causes are either: The END DATE has passed. So the event will no longer appear on a... -
Can I Assign Lieutenants/Groups To A Non-Member/Guest Order?
Yes, make sure that Assign Non Member Orders To Groups is turned on prior to doing this. Follow the directions... -
Can I Create Tickets For All Active Members?
Yes. Follow the directions here. -
Can I Deactivate A Table?
Yes. Go into the event table layout and make the table inactive. Follow the directions here. -
Can I Edit What Appears On The Dashboard When I Login?
Yes. Go into Configurations and Settings and select Login Page. Follow the directions here. -
Can I Export A List Of Tables For An Event?
Yes. Go to the table list and export an excel spreadsheet. Follow the directions here. -
Can I Switch The Layout To Show Table Names Instead Of Available Seats?
Go into the settings of the event and change to your preference. Follow the directions here. -
Can Members See Their Past Account Activity?
This is a system setting that you can set as on or off. Follow the directions here. -
Can we turn off user payments?
There are times that a Krewe may want to turn off the ability for users (members) from making payments. Administrators can turn off user payment ability with a few steps. -
Change Password
On the left-hand side of the screen in the navigation bar, select My Account. This will take you here: In the... -
How Can A Members’ Balance Be $0 If There Are Still Invoices With ‘Unpaid’ Balances?
This will appear within the members’ account history. Follow the directions here to view this. You can also turn on... -
How Can I Hide Member Previous Balances?
Go into the User Settings and turn this on or off. Follow the directions here. -
How do I change someone to an Administrator?
Go to User Details of selected member (see: Search Members). Select View Details on the top left of the pop-up box. This will... -
How Do I Change The Date Of An Event?
To change the date of an event, you can go into the Event Details and edit the information. Follow this... -
How Do I Change The Invoice or Statement Logos?
Yes, you can upload a new logo for both statements and logos To change the Invoice Logo, click here To... -
How Do I Edit A Ticket?
You will go into the ticket within the event and select the ticket you would like to edit. Follow the... -
How Do I Find An Order For An Event?
Go into the event and locate the order list. Follow the directions here. -
How Do I Reset A Temporary User Password?
Go into the temporary user’s account and reset the password. Follow the directions here. -
How Do I Set Up A New Event?
Go into the Events module and select +Add Event. Follow the directions here. -
How do I turn registration off?
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How do I turn the registration on?
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How Long Are Logs Kept?
Financial Logs are kept for 90 days and then archived. Login/Logout is updated every 30 days. -
If A Member Is Set To Inactive Can They Login And Renew Or Do I Have To Reactivate Them First?
No, members cannot make any payments on their accounts unless their accounts are active. To make a member active again,... -
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Adminstration Agreements Events Groups Invoices Members Parade Payments Store Substitutes
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